Next-Level Customer Support

Co-Browse with Customers in Real-Time through Live Chat

Co-Browsing is a feature that empowers businesses to engage with customers in real-time through our Live Chat platform. It allows agents to visually guide and assist customers by sharing their screens, providing a seamless and interactive support experience without additional software or downloads.

GenAI Suite

Seamless End-to-End Onboarding with Built-In Solution Integrations

Effortlessly resolve queries with Chatbot or Voicebot interactions. If the customer requires human assistance, transition to live agents for personalized assistance. Leverage audio-video calls and co-browsing with live chat for a seamless support experience.

Co-Browsing

AI Agent Assist

Audio/Video Calls

Omnichannel Chatbot

Live Chat

GenAI-Powered ROI's

Secure Mission-Critical ROIs

70%

Reduction in customer onboarding time

60%

Reduction in MTTR (mean time to resolve)

150%

Increase sales

80%

Increase CSAT scores

Experience Zone

Customer onboarding
Upselling & cross-selling
Shorten sales cycle
Reduced drop-off
Reduce call times

Business Benefits

Provide Seamless Support Experience with Live Chat

1/9

Connect Instantly

Aigreatzed's Live Chat allows you to connect with your customers instantly, eliminating frustrating wait times. By providing immediate assistance, you can address customer queries and issues faster, leading to increased satisfaction.

2/9

Live Chat Notifications and Management

Receive real-time notifications in the ‘New Visitors’ tab when a user initiates a live chat. Dedicated agents can promptly join the chat and provide support, while the ‘Online Visitors’ tab displays the list of available users. Access complete chat history for reference.

3/9

Round-the-Clock Customer Support

Aigreatzed's live chat feature extends support capabilities to 24x7 through live chat agents, ensuring customer inquiries are addressed around the clock. This continuous availability leads to heightened customer satisfaction and convenience.

4/9

Increase Conversion Rates

Create opportunities to address potential concerns, clarify doubts, and guide users towards making a purchase decision. Proactive engagement can prevent cart abandonment and lead to higher conversion rates.

5/9

Capture Leads Efficiently

Live chat allows your agents to initiate conversations with website visitors, offering assistance and collecting relevant information. This data can be used for lead generation, enabling your marketing team to nurture prospects and convert them into customers.

6/9

Optimize Digital Onboarding

Streamline the onboarding process through live chat, ensuring a swift and user-friendly experience. Agents can guide new customers, answer questions, and assist with any digital onboarding challenges they may encounter.

7/9

Streamline KYC

Enhance security and compliance with real-time KYC support via live chat. Agents can assist customers in completing KYC processes efficiently, addressing any queries they may have to ensure a smooth verification experience.

8/9

Enhance Customer Support

Take customer support to new heights with live chat. Agents can provide support promptly, address customer inquiries, troubleshoot issues, and provide personalized assistance, creating a positive and responsive support environment.

9/9

Member Support

Empower members with seamless live chat assistance. From account management to resolving membership-related queries, agents can stay committed to delivering a superior and efficient service experience, fostering member satisfaction and loyalty.

Capabilities

Essential Features to Empower Business Success

Unified Voicebot, Chatbot, & SMS Bot to front-end conversation with AI

Seamlessly switch between channels, both voice and chat, without losing context or previous interactions.

Multi-Lingual

Eliminate language barriers by effortlessly communicate in over 150 languages and dialects including English, Spanish, French, German, Italian, Arabic, and Hindi.

Pre-integration with AI Agent Assist (Chat-based and Voice-based)

Live Chat and AI Agent Assist combine automation and human agent support. Agents can access AI-powered insights to enhance customer service on chat and voice

Third-party AI Integration

Live Chat can integrate with third-party AI for analytics, summary, real-time agent assist, video AI, and KYC AI models

BYOAIM (Bring your own AI Model)

Take full control of your AI-powered assistant by bringing your own AI models to the platform, customizing its behavior and performance to suit your needs.

Generative AI

Build robust bots through Gen AI with advanced query comprehension to enable personalized and dynamic customer conversations.

Conversational AI Search

Our chatbot uses self-learning algorithms to self-train from unstructured data sources such as website pages, knowledgebases, PDFs, and documents.

No-Code Platform

Anyone can create, configure, customize, and modify bots with no technical skills.

NLP/NLU

Our intelligent bots use Natural Language Processing (NLP) and Natural Language Understanding (NLU) to adeptly understand the context and essence of customer queries, delivering personalized responses.

NER (Entity)

Our Chatbot employs Named Entity Recognition (NER) technology to identify and extract essential information, including names, dates, and locations, from your inquiries.

Extensively Trained with Industry-Specific Data

Trained over thousands of hours of audios and gigabytes of text files for business-specific use cases.

Machine Learning

Our Conversational AI bots harness machine learning algorithms to continually enhance their performance, ensuring you receive responses that are progressively more precise and relevant.