Streamline Customer Support

Experience the Transformative Impact of AI on Contact Center Operations

Streamline rule-based tasks, automate customer support, increase CSAT scores, maximize digital sales with end-to-end, generative AI-powered conversational AI workflows.

AI Assist

Sessions

Knowledgebase

Automate

Inbound/Outbound Calls

Enable

Omni-Channel Conversations

Augment

Agent Assistance

Pre-Trained

on Industry-Specific Data

Enable Accurate

& Faster Speech Transcription

Compliance

AI Compliance Adherence

50+

Real-Time Analytics

Training

Agent Training

Schedule or Run

Outbound Campaigns

Onboarding

Agent Onboarding

Common Difficulties

Common Hurdles in Contact Center Operations

High Volume of Repetitive Queries

Lack of Multilingual Support & Language Barriers

Time-Consuming Agent Training

Long Average Handling Time

Maintaining Consistent High-Quality Customer Interactions

GenAI Suite

All-in-One Generative AI-Powered Conversational AI Solution

AI Agents

Unified Chatbot, Voicebot, and Textbot
- Human-like voice conversations
- 100% Gen AI-powered
- RAG-Powered Cognitive Search
- Multi-lingual, Omni-channel integration with 15+ touch points
- Hybrid Voicebot and Text bot/SMS bot
- Seamless fallback from Voice to Text and Live Chat
- Pre-integrates with popular contact center, payment systems, and telephony platforms

Live Chat

Live Chat with Co-Browsing
- Real-time engagement through Live Chat & Audio/Video calls
- Co-Browsing for visual guidance without additional downloads + recording
- File Sharing
- Highlighting, Data Field Masking, and Document Signing

AI Agent Assist

Augment Agent Productivity
- Available for chat-based and voice-based interactions
- RAG-Powered Cognitive Search
- Sentiment and intent analysis
- Workflows and decision trees
- Real-time suggestions/nudges
- Compliance
- 50+ Real-time call analytics

NEO

ASR-as-a-Service
- 95%+ Accuracy
- Response time < 50 milliseconds
- Voice biometrics
- Easy to use UI
- Supported on cloud, on-prem, private cloud, hybrid
- Allows fine-tuning with 100-300 hours of customer data
- Industry-specific models

Experience Zone

Automate telemarketing
Automate customer support
Deflect calls
Sales Inquiries
Payment Reminder Calls

GenAI-Powered ROI's

Maximize ROIs with Proven GenAI Solutions

150%

Increase in Digital Sales

80%

Increase in CSAT

40%

Reduction in Operational & Support Costs

99%+

Achievement in Speech Detection

3x

Reduction in Transcription Costs

40%

Call Deflection

Conversational AI

Integrated Contact Center & BPO AI Stack

Self-Service AI Agents: Chatbot

Self-Service AI Agents: Voicebot

AI Agent Assist or Co-Pilot

Live Chat with Co-Browsing

NEO – ASR-as- a-Service

Solutions

Our Solutions

AI Agents (Omni-Channel Chatbots)

Launch an omni-channel chatbot in hours. Extend your customer engagement to every digital channel - text, Facebook Messenger, and WhatsApp, website, mobile app, Telegram, and more.

Increase CSAT scores
Deflect calls
Reduce support costs
Seamlessly switch between channels without losing your conversation context
Pre-integrated with 25+ enterprise solutions, including contact centers, banking, and insurance ISVs, along with popular social media, messengers, and virtual assistants

AI Agents (Voicebots)

Deliver hyper-personalized, conversational buying experience through AI-powered Voicebots and conversational automation for BPO. Automate telemarketing by making inbound/outbound calls, interacting with customers, asking them qualification questions, qualifying leads, and scheduling meetings & appointments.

Automate telemarketing
Automate customer support
Seamless agent handover
Deflect calls
Elevate customer experience and increase CSAT scores

AI Agent Assist

Guide your agents with apt responses for support or sales calls and chats. By actively listening to conversations, AI Agent Assists understand customer sentiments and intents, providing real-time, on-the-spot suggestions to human agents.

RAG-powered cognitive search, conversational workflow, decision tree, knowledge-base optimization, sentiment analysis.
Sales enablement calls (increase sales productivity and conversions).
Assist in customer support, reduce average call handling time by flashing answer on agent’s screen.
Real-time nudges or suggestions for sales conversation.
QA and compliance of customer-agent conversation.
Real-time 50+ call analytics.
Real-time nudges or suggestions for sales conversation.

Speech Transcription – NEO ASR-as-a-Service

Integrate advanced deep tech Speech-to-Text or ASR (Automatic Speech Recognition) capabilities into your voice-based applications, ensuring exceptionally accurate real-time audio transcription, with accuracy levels reaching up to 95%.

Real-time transcription, which is 4X faster than manually typing
Voice biometrics login available for users
Supported on cloud as well as on-premise
Available on desktop, mobile app, web, and Chrome plugin
Start transcribing with a single click with a simple, easy-to-use UI.
Supports 10+ languages, including English, Spanish, French, Italian, Arabic, and Chinese

Choose aigreatzed.com

Why aigreatzed.com is the Right Choice for your BPO

All-in-One Conversational AI Platform (Self-Service IVA and AI Agent Assist)

No-Code/Low-Code for DIY deployment

Pre-integrated with popular CCaaS Software

Strong functional expertise on Business model of AI augmented BPO

Plug and Play AI models for STT, LLM and TTS

Supports Integration with third-party Knowledge-base, CRM

Multi-Modal LLM Approach

Multi-Lingual

Capabilities

AI-Powered Features to Optimize Contact Center Workflows

GenAI-Powered Agents (Chatbots and Voicebots)
Intelligent Routing
Sentiment Analysis
Continuous Learning
Fall Back to Human Agents
Generative AI Technology
Intelligent Automation
Personalization at Scale
Seamless Integration
50+ Real-Time Call Analytics

24/7 instant support; improved first-call resolution rates
Optimal call routing; reduced wait times
Real-time insights into customer emotions; adaptable agent approach
Evolving AI systems; staying ahead of technological advancements
During complex conversations, seamlessly transition to a live agent for the best possible support
Natural, meaningful interactions; enhanced customer satisfaction
Increased operational efficiency; focus on complex tasks
Tailored customer experiences; improved customer loyalty
Minimal disruption; smooth transition with existing systems
Comprehensive insights into call performance, allowing continuous optimization of customer support

Gen ai

Unlock Business Success, Elevate Customer Support with Gen AI-Driven Conversational AI

1/11

AI Augmented Agents

Automate 20-40% of query resolution or customer support. AI Agent Assist will further increase the productivity of agents by 30%. By providing intelligent insights and recommendations, AI Agent Assist maximizes marketing strategies, resolution ratio, and sales.

2/11

Replace Admin Activities with AI-Powered Automation

Achieve more with fewer resources as Greatzed UNO automates time-consuming processes. Focus on strategic planning, innovation, and building meaningful connections with your audience.

3/11

Enhanced Customer Service

Enable natural and context-aware interactions, enhancing the quality of customer service with personalized and efficient responses. Go beyond basic customer service with conversational AI solutions for BPO.

4/11

24/7 Availability

Gen AI-powered bots ensure continuous support, allowing you to provide assistance and information around the clock, improving customer satisfaction. Be readily available at any hour for your customers.

5/11

Scalability

Easily scale operations by deploying AI Agents (chatbots and voicebots) to handle a high volume of customer inquiries and routine tasks, reducing the need for additional manpower. Adapt to fluctuating workloads and ensuring efficient handling of peak periods.

6/11

Increase Margins

Reduce operational costs and by extension, increase margins by automating repetitive tasks. Allow human agents to focus on more complex and value-added activities, thereby improving overall efficiency.

7/11

Consistent Responses

Ensure consistency in responses across different channels and agents, maintaining a unified brand voice and customer experience.

8/11

Quick Information Retrieval

RAG-powered cognitive search enables rapid access to information, facilitating faster query resolution and reducing customer wait times.

9/11

Multilingual Support

Easily provide support in multiple languages, catering to diverse customer bases and expanding the reach of your customer base.

10/11

Data Insights for Improvement

Leverage AI analytics to gain valuable insights into customer interactions, enabling continuous improvement in service delivery and operational efficiency.

11/11

Adaptability to Industry Changes

Stay ahead of industry trends and adapt to changing customer preferences by using AI to quickly implement updates and improvements in customer service strategies.

Client Case Study

Voice AI

A leading North American utilities company achieved remarkable savings, cutting customer support costs by 40% with our Voice AI.

Know more