Cognitive Search

Navigate Large Unstructured Knowledgebase with Greatzed’s Cognitive Search

Enable self-learning across Chatbot, Voicebot, and AI Agent Assist with Greatzed’s Cognitive Search, powered by Retrieval-Augmented Generation. Extracts insights from unstructured data like website pages, knowledgebase, PDFs, and Word documents.

Use RAG-powered Cognitive Search as

Chatbot
Voicebot
Agent Assist
Cognitive Search as Service

GenAI-Powered ROI's

Gain ROIs that Fuel Business Expansion

80%

Automation in Support

50%

Increase in Agent Productivity

25%

Reduction in AHT

40%

Reduction in Operational Costs

98%

Reduction in Bot Training Efforts

Experience Zone

Smart search
Intelligent data retrieval
Dynamic response learning
Knowledge-enhanced query resolution

Industries

Empowering Growth in Various Sectors

Technology

Smart Search, Data Retrieval, Agent Assist

Fintech

Automated Support, Fraud Detection, Customer Insights

Insurtech

Claims Processing, Risk Assessment, Agent Assistance

Banks and FIs

Customer Onboarding, Transaction Analysis, Regulatory Compliance

Insurance

Policy Management, Claims Resolution, Underwriting Support

Healthcare

Patient Records, Treatment Information, Diagnostic Support

Pharmacy

Medication Details, Inventory Management, Drug Interactions

Domains

Specially Designed For

Internal Employees

Underwriters

Contact Center Agents

Sales Agents

Claims Representatives

Customers

Precision

Empower Bots to Retrieve Contextually Relevant Information with Cognitive Search

Efficient Information Retrieval

Greatzed's RAG-powered Cognitive Search accelerates data access, swiftly extracting key insights from datasets. This not only ensures rapid information retrieval but also optimizes resource allocation.

Contextually Aware Responses

Ensure precision in communication by empowering bots to comprehend and maintain context during conversations. This results in responses that go beyond accuracy, aligning contextually with the customer's intent.

Multimodal Search Capabilities

Offer diverse interaction channels, seamlessly supporting various input modes such as text, images, and voice. This not only expands the scope of customer interaction but also reflects a commitment to meeting users where they are.

Adaptability and Scalability

Greatzed’s RAG-powered Cognitive Search is designed to adapt seamlessly to the evolving needs of any organization. This adaptability provides a crucial layer of flexibility, particularly as data volumes and customer interactions inevitably expand.

Integrated with Third-Party Knowledgebase

Seamlessly integrate with third-party platforms like Salesforce, Zendesk, Hubspot, and Oracle CMS. Streamline communication, reduce delays, and ensure that everyone is working with the most current data.

Industry-Specific AI Models

Leverage AI models that are customized for specific industries, offering apt insights. Ensure the answers provides are not only accurate but also highly relevant to the specific challenges and requirements of your business.

Advanced AI

Powered by Deep-Tech AI Technology

1/9

Intuitive Semantic Search

Traditional searches halt at keywords. Greatzed's Cognitive Search transcends this limitation through RAG which combines retrieval and generation techniques to deliver a more nuanced and contextually aware conversational experience.

2/9

Powerful NLP

Goodbye to Keywords. Greatzed's Cognitive Search uses the power of advanced Natural Language Processing (NLP) with a proven accuracy of 95%+. No more rigid keyword combinations. Users can interact in natural, human language, revolutionizing the search experience and elevating user engagement.

3/9

Driven by Generative AI

Beyond Answers, into Creation. The core of Greatzed’s Cognitive Search is Generative AI. It doesn't merely answer questions; it crafts new content based on user input. Imagine receiving not just responses but comprehensive, detailed insights based on users’ complex queries.

4/9

Unsupervised Learning

Cognitive Search uses advanced unsupervised learning models. It's not just about learning, it's about continuous self-learning. Explore a search experience where the platform evolves, adapts, and refines itself on regular intervals with unstructured datasets.

5/9

Multi-Lingual

Connect with a global audience by enabling interactions in multiple languages, enabling a diverse and inclusive user experience. Provide personalized and locally relevant interactions, enhancing user engagement and satisfaction.

6/9

API-Friendly

Incorporate Greatzed's Cognitive Search by effortlessly digesting documents and knowledge bases through APIs. Our system allows you to seamlessly integrate external data sources, enabling a comprehensive search experience that spans beyond internal databases or datasets.

7/9

Ability to Fine-Tune

Fine-tune cognitive search to meet specific requirements, allowing for precision in data retrieval and response generation. Easily adapt and customize settings based on evolving organizational needs, providing flexibility in response to changing requirements.

8/9

No-Code/Low-Code Interface to Train AI

Simplify AI training processes with an intuitive no-code/low-code interface, enabling users without technical expertise to participate in the training. Accelerate deployment timelines by streamlining the training process, allowing for rapid implementation of AI capabilities.

9/9

Semantic Search: Select a QA Model of your Choice

Enhance user experience with search results aligned with context, providing more relevant and meaningful information. Choose from various QA models (GPT 3.5, 4, Cohere, Falcon, LlaMa 13B, and more). This optimizes the search experience based on specific requirements, ensuring flexibility in addressing your business needs.

Applications

Enterprise-Centric Use Cases to Build Powerful Bots, Faster

AI Agent Assist

Build AI Agent Assist with RAG-Powered Cognitive Search

Empower your agents with real-time answers and boost customer satisfaction through an AI Agent Assist powered by Greatzed’s Cognitive Search. Resolve customer issues faster, enhance agent productivity, elevate CSAT scores, and reduce MTTR (Mean Time to Resolve). Build a support system that transforms customer interactions and drives unparalleled efficiency.

Employee Assist

Deploy Employee Assist for Enhanced Efficiency

Supercharge your enterprise with Cognitive Search integrated into your enterprise search system. Empower employees to effortlessly discover and access relevant information. Facilitate new employees in navigating the organizational knowledge base, accelerating the onboarding process.

Customer Support

Enable Customer Support with Conversational AI

Take your customer support to new heights by deploying conversational AI Chatbots and Voicebots powered by Greatzed Cognitive Search. Let your customers effortlessly retrieve information related to your products and services. Enable self-service, provide round-the-clock customer support, and cut down on support costs.

Voicebots

Voicebot for Customer Support

Integrate Cognitive Search into Voicebots for customer support. Elevate the overall customer experience. Customers can obtain instant, precise information through voice interactions, leading to improved satisfaction and faster issue resolution.

Seamless Deployment

Launch FAQ Bot within Minutes with RAG-Powered Cognitive Search

Deploy an AI-powered FAQ chatbot or voicebot on your website in 2 easy steps - Simply upload the document and let Greatzed do the rest

Upload

Upload the document which contains information corresponding to the queries. The bot will self-learn this information using unsupervised and self-supervised NLP.

Deploy

Deploy the FAQ bot seamlessly on any of 15+ customer-facing channels, including websites, mobile apps, Text/SMS, WhatsApp, and Facebook Messenger, within minutes.