Retail Banking

Redefining Retail Banking with Gen AI-Powered Conversational AI Solutions

From managing critical transactions and efficiently handling service requests to providing quick support, streamlining digital onboarding, and addressing frequently asked questions, Greatzed is your all-encompassing retail banking solution. Our AI-driven capabilities are designed to elevate your customer interactions and set new standards in customer service.

Experience Zone

Increase digital sales
Automate customer support
Enhance digital onboarding
Boost agent productivity

Solutions

aigreatzed.com Solutions for Digital-First Banks

Omnichannel

Omnichannel Chatbots, Textbots
- Omni-channel integration with 15+ touch-points
- RAG-powered Cognitive Search
- Fall back to live chat
- Co-browsing
- Text bot/SMS bot
- Seamless fallback from text to voice
- Agent M /Generative AI / ChatGPT integration

Productivity

Augment Agent Productivity
- Available for chat-based and voice-based interactions
- RAG-Powered Cognitive Search
- Sentiment and intent analysis
- Workflows and decision trees
- Real-time nudges
- Compliance
- 50+ Real-time call analytics

Voicebots

Voicebots
- Human-like voice conversations
- 100% Gen AI-powered
- Multi-lingual
- Seamless fallback from Voice to Text
- Pre-integrates with popular contact center, payment systems, and telephony platforms

Live Chat

Live Chat with Co-Browsing for Digital Onboarding
- Real-time engagement through Live Chat & Audio/Video calls
- Co-Browsing for visual guidance without additional downloads + recording
- File Sharing
- Highlighting, Data Field Masking, and Document Signing

ROI

Gain ROIs that Empower your Future

40%

Reduction in Support Costs

3x

Faster Customer Onboarding

90%

Automation of Query Resolution

50%

Boost in Agent Productivity

80%

Increase in CSAT Score

150%

Increase in Product Sales

60%

Automation Achieved

Experience

Unlock a New Level of Customer Experience with Intelligent Chatbots & Voicebot for Retail Banking

Increase Digital Sales of Your Banking Products
- Insurance
- Loans
- Investments

Increase Customer Engagement
- Customer Feedback
- Push Notifications
- News and Announcements

Provide Information with a Single Message
- Balance Enquiries
- Mini Statements
- Recent Transactions
- Account Statements

Help Your Customers with
- Loan Eligibility
- EMI Calculation

Process Service Requests Faster
- Account Opening
- Cheque Book Request
- Debit/Credit Card Issuing or Blocking
- Fund Transfer Within or Outside the Bank

Resolve Issues Proactively
- Fund Transfer Failures
- Credit/Debit Card Problems

Unified Platform

Build Bots with Industry-Specific Intelligence

Comprehensive No-Code Platform

Build Gen AI-Powered Voicebots and Chatbots without Coding
Create and launch bots within hours using Greatzed's no-code platform
Pre-integrated with popular contact centers, including Genesys, Five9, Ameyo, Cisco, Nice inContact, and Avaya

Omni-Channel Bots

Enable users to have a seamless call or text experience
Bots built on Greatzed serve as Voicebots on voice channels and Chatbots on text/chat channels
The same bot can continue conversations across different channels

Multi-Lingual Bots

Converse with your customers in their preferred language
Greatzed supports 150+ languages, including English, Spanish, French, German, Italian, Chinese, Arabic, and Hindi
Advanced NLP models understand different accents and nuances

Vast knowledgebase

Industry-Specific Customized Models
Build intelligent bots with extensive knowledge specific to various industries
Greatzed's knowledgebase includes terabytes of data for the finance sector, allowing industry-specific language and terminology training

Rich Modular Platform

Powerful AI Orchestration Engine
Plug and play AI modules
Support for third-party AI engines, offering flexibility to connect to Greatzed's AI engine or bring your own AI engines, including ASR/STT, TTS, NLU, and NER engines per bot per language

Growth

Accelerate Retail Banking Growth with Intelligent Digital Interactions

1/7

Provide Intelligent Assistance

Deploy 24x7 AI-powered customer support across multiple channels to address service requests and queries. Save valuable customer support rep hours for more strategic tasks.

2/7

Enable Faster Transactions

Assist customers in making transactions with ease using natural language and AI in retail banking. Our conversational AI platform understands payees, amounts, accounts, and more. And, simplify transactions even for new users.

3/7

Increase Sales

Generate leads from conversations happening on the conversational AI platform with prospects. Provide information to move prospects down the sales funnel faster.

4/7

Efficient Account Management

Greatzed's comprehensive retail banking solution includes a wide array of account-related services to enhance customer experiences. From seamless account updates and closure procedures to quick card activation, blocking, and handling lost or stolen cards, we provide an all-encompassing platform.

5/7

Secure Transactions with Voice Biometric

Utilize advanced speech recognition technology for instant voice identification and user authentication. Enhance security and prevent fraudulent transactions and service requests with Voice Biometric technology. Utilize advanced speech recognition technology for instant voice identification and user authentication. Enhance security and prevent fraudulent transactions and service requests with Voice Biometric technology. SS

6/7

Continuous Improvement

Our chatbot for retail banking is designed to continuously improve based on feedback from customers. So, while you already enjoy their advantages at the start, you'll soon find that their capabilities grow and adapt to your unique needs, ensuring an ever-improving experience.

7/7

Voice-Powered Banking Operations

By seamlessly integrating voice assistants with your banking applications, you enable your customers to perform a wide array of transactions effortlessly. From money transfers to bill payments and balance inquiries, it's all made possible with the simplicity of voice commands.

Why Greatzed’s

Why Greatzed’s Conversational AI Solutions

Ease of Use

Dive into a seamless customer experience with our retail banking bots—they bring an intuitive interface that makes interaction feel like a breeze. No need for complicated manuals; our bots empower customers to engage effortlessly and naturally.

Personalization

Boost customer engagement by seamlessly integrating our intelligent, Gen AI-powered bot with your backend systems. They use insights from past interactions to provide tailor-made responses, building stronger connections with each customer.

Effortless Deployment

Experience a swift and hassle-free deployment with our solution, ensuring quick setup. The deployment process is designed to be straightforward, with clear steps and minimal technical complexities.

Purpose-Driven Approach

Let our retail banking bots take the lead in efficiently resolving customer issues with a clear, goal-oriented approach. Each interaction is strategically designed to promptly address and resolve queries, enhancing overall customer satisfaction.

Streamlined Query Resolution

Rely on our bots to respond with precision, streamlining the customer service process with clear and concise replies. Make efficiency a priority in addressing customer issues, establishing your company as a model of swift and accurate solutions.